Shipping Policy

Effective Date: 02/24/2025
Contact Email: pro@prodolastore.com

At Prodola Store, we aim to deliver your orders quickly and efficiently. Please review our shipping policy below.

Processing & Handling

• Orders are processed within 1-3 business days (excluding weekends and holidays).
• Once your order is shipped, you will receive a confirmation email with tracking information.
• Processing times may vary during peak seasons or due to high order volumes.

Shipping Rates & Delivery Times

We offer the following shipping options within the USA:

• Shipping rates are calculated at checkout based on your location, order weight, the destination and product supplier. Some orders may be shipped separately depending on availability.
  
  We offer free shipping on all orders over $200. Standard shipping times apply.

International Shipping

• We currently ship internationally.
• International shipping is available, delivery times and costs vary depending on location and selected shipping method.

Order Tracking

• Once your order is shipped, you will receive an email with tracking details.
• Please allow 24-48 hours for tracking updates to appear.

Shipping Delays

• We are not responsible for shipping delays caused by weather, carrier issues, or customs processing.
• If your package is delayed beyond the estimated delivery time, contact the shipping carrier or email us at pro@prodolastore.com.

Lost or Stolen Packages

• We are not liable for lost or stolen packages after they have been marked as delivered.
• If your package is missing, please check with your local carrier or neighbors before reaching out to us.

Wrong Address Disclaimer

• Please ensure your shipping address is correct at checkout.
• We are not responsible for incorrect addresses entered by customers.

Need Help?

For any questions regarding shipping, reach out to us at pro@prodolastore.com.